ST. PAUL – State Rep. Shane Mekeland, R-Clear Lake, urges current or former Frontier Communication customers who are eligible to receive rebates and bill credits for inadequate services to apply before the July 20 deadline.
The Minnesota Public Utilities Commission ordered rebates and bill credits to Frontier customers to compensate them for service quality and reliability problems. The Minnesota Department of Commerce indicates information regarding the settlement and claims for refunds or credits was distributed in Frontier bills and by direct mail last April.
“The Department of Commerce indicates only a fraction of Frontier’s 75,000 reported customers have filed claims to this point, so let’s hope many people who are eligible for refunds or credits apply before the deadline arrives,” Mekeland said. “If you have been a customer of Frontier, it could be well worth your time to take a few minutes to see if you qualify.”
Applications for refund or bill credit are available online at https://frontier.com/forms/minnesota-bill-credit.
The settlement resulted in the following categories for which a former or current Frontier customer may claim a refund or bill credit: