1.1.................... moves to amend H.F. No. 3517 as follows:
1.2Page 1, before line 6 insert:

1.3    "Section 1. Minnesota Statutes 2009 Supplement, section 155A.24, subdivision 2,
1.4is amended to read:
1.5    Subd. 2. Hiring and assignment of employees. The board has the authority to hire
1.6qualified personnel in the classified service to assist in administering the law, including
1.7those for the testing and licensing of applicants and the continuing inspections required.
1.8All staff must receive periodic training to improve and maintain customer service skills.
1.9EFFECTIVE DATE.This section is effective the day following final enactment.

1.10    Sec. 2. Minnesota Statutes 2009 Supplement, section 155A.24, is amended by adding a
1.11subdivision to read:
1.12    Subd. 3a. Feedback. The board must provide access on its Web site for customers
1.13to provide feedback on interaction with the board and board staff. The information posted
1.14to the Web site by customers must be readily accessible to the public. The board must also
1.15record each complaint it receives, the board's response, and the time elapsed in responding
1.16to and resolving each complaint.
1.17EFFECTIVE DATE.This section is effective the day following final enactment.

1.18    Sec. 3 Minnesota Statutes 2009 Supplement, section 155A.24, is amended by adding a
1.19subdivision to read:
1.20    Subd. 3b. Report. The board must report by January 15 each year to the standing
1.21committees of the house of representatives and the senate having jurisdiction over the
1.22board on its customer service training and its complaint resolution activities.
1.23EFFECTIVE DATE.This section is effective the day following final enactment."
2.1Page 3, after line 9 insert:
2.2    "Subd. 5. License processing. The board must act on an application for an
2.3initial license or license renewal within 15 business days of submission of a complete
2.4application."
2.5Renumber the sections in sequence and correct the internal references
2.6Amend the title accordingly